We're genuinely sad to see you go. It's always difficult to say goodbye to a valued member of our community, and we appreciate the time and effort you’ve put into our platform. Below is an offboarding guide to help you through the process of exporting your content and managing your data as you transition away from Claned.
Exporting Your Content
When it comes to exporting content from Claned, we offer the following options:
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Download Links:
We provide a set of links that you can use to download your documents directly from the platform. -
Text Files:
Assessments, course descriptions, and module descriptions can be exported as text files. -
Other Material:
Please note that other materials, such as videos, embeds, and external links, are hosted elsewhere and therefore cannot be exported from Claned.
Post-License Suspension
After your licenses expire, your organization will be placed in a Suspend mode, which means:
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Access Denial:
Access to all course content will be denied once your licenses end. -
Organization/Board Retention:
Your organization and boards will not be deleted automatically. However, if you prefer to have them removed, please let us know, and we can take care of it for you.
User Deletion
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Removing Users from Your Organization:
We can delete the users from your organization. Keep in mind that this action does not delete their accounts entirely, as these users might be members of other organizations. -
User Data Deletion:
If desired, you can also inform your users that they have the option to delete their own data independently. See instructions HERE.