There are cases where you may need to regenerate certificates, such as when there is a mistake in the certificate template or in a learner's name. The system allows you to regenerate certificates for all learners or for an individual learner.
How to Regenerate Certificates for All Learners
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Ensure a Certificate is in Place
- A certificate template must already exist in your course.
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Upload a New Certificate
- If there is an error in the current certificate, upload the corrected version to your course.
Always double check the template by using the "Download preview"
3. Regenerate Certificates
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- Click on the Regenerate Certificates button.
- This will send a new certificate to all learners who have already earned it.
How to Regenerate a Certificate for an Individual Learner
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Ask the Learner to Correct Their Name
- Sometimes, learners may have mistakes in their names that need to be corrected before regenerating a certificate.
- Instruct the learner to update their name using THESE steps.
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Regenerate the Certificate
- Navigate to the Track tab.
- Click on the 🔄 icon next to the learner's name to regenerate and send the updated certificate.
By following these steps, you can ensure that learners receive the correct certificates efficiently.